Refuse collection

Household refuse is collected every week from between your front gate and back door. It must be contained in an ordinary dustbin and available by 6am. Find out your collection day. (This link will open in a new window)

Please wrap up any sharp objects before placing them in your refuse to prevent injuries to the collectors.

To report a missed collection or other problem please fill in the missed collection form, leave a message on our 24 hour automated line on 08459 400 472, or call 01883 732998.

We aim to:

Collect your refuse from your back door, if required.
Return your bin (unless you are using a wheeled bin*) and its lid, and close any gates opened to get to your refuse.
Clear up any mess caused by the collectors.
Treat your property with care and respect.

* We strongly recommend you don't use wheeled bins. The refuse vehicles do not have the correct lifting equipment for small domestic wheelie bins and are liable to damage them. If you choose to use a wheeled bin and it is damaged or destroyed, neither the Council or Biffa will be liable to replace it or compensate for the loss. The collectors are no longer allowed to empty wheeled bins by hand for health and safety reasons. Wheeled bins will only be returned to the edge of your property and not back to where it was taken from.

Frequently asked questions.

For further information please contact Amenity Services on 01883 732988 or e-mail amenityservices@tandridge.gov.uk.
You can also call the 24 hour automated telephone information service on 08459 400 472.

Or write to us at:
Tandridge District Council
8 Station Road East
Oxted RH8 0BT

Maps and directions to our offices (This link will open in a new window).

If you have any comments about our services, please fill in our Contact us form.

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