Website standards and statistics

We continuously monitor our site to make sure it works well and meets your needs. We use a number of tools to help us do this. On this page you will find details of the monitoring we carry out, as well as some statistics about the site.

Website statistics

We use SiteAnalyze to help us monitor number of website visitors and most popular pages. Click on the report below to find out more information about visitors to the website.

Website statistics

This report gives information about where our website visitors come from, how much time they spend on the site and how often they return. It also shows the most requested pages and how they get to the site ie search engine or bookmarks etc.

Helpful tips:

• Visits - any visit to the website during the time scale in the reports.
• Unique visitors - these are individuals who visited the site during the report period. If they visit more than once during that timescale they are only counted once.
• Page views - a page view is recorded every time someone browses one of the pages.

Website availability

We aim to provide you with a council website available 100% of the time, excluding any planned maintenance work, or factors outside our control. We use SiteAlarm to monitor this - Site alarm monthly report.

SiteImprove checking

We use an automated service provided by SiteImprove to check for accessibility problems, broken links and spelling mistakes. Our aim is to fix any problems as soon as possible.

We aim to have no broken links on our site for those we control (an external site may be temporarily unavailable due to technical reasons. If you find a link which doesn't work, please let us know by contacting us using our contact us form.

E-mails

We aim to respond to all e-mails within ten working days. If a full response is not available in that time, an acknowledgement will be sent, with details about when a full reply will follow.

E-mail addresses (This link will open in a new window) - list of our addresses

Other site information

Please visit our terms and conditions (This link will open in a new window) page to find out more about our:

• Disclaimer
• Intellectual property & copyright
• Standards and guidelines

We also have a Privacy policy (This link will open in a new window).

Visit Help and accessibility (This link will open in a new window) to find out more about:

• Accessibility statement
• Standards and guidelines
• Finding your way around the site
• Visually impaired or language/reading difficulties
• Minicom
• Difficulty using a mouse
• Text size
• Downloading documents
• Unable to open a pdf?
• Forms
• Javascript
• Printing pages
• Images
• Screen resolution
• Search
• Plain English
• Translation

For further information please contact Communications on 01883 732704 or e-mail communications@tandridge.gov.uk

Or write to us at:
Tandridge District Council
8 Station Road East
Oxted RH8 0BT

Maps and directions to our offices (This link will open in a new window).

Or get directions by public transport and car with Transport Direct (This link will open in a new window): 

If you have any comments about our services, please fill in our Contact us form (This link will open in a new window).

Please complete our web survey (This link will open in a new window) to let us know what you think of our website.

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