Community alarm

A community alarm is an easily installed unit, which is plugged into your telephone line, giving you a 24-hour access to a Care Centre. The Community Alarm Leaflet gives basic information on the services available.

How does it work?

The unit is supplied with a pendant, which can be pressed during an emergency, activating the unit and calling through to the Care Centre. At Tandridge we use Mole Valley District Council's Care Centre in Leatherhead.

An operator will talk to you to find out what is wrong, even if you are unable to reach the telephone. Immediate action can be taken to provide you with help, whether you need an ambulance, a doctor's visit or help from a relative.

How much does it cost?

We make no charge for installation, but the service costs £3.70 per week (April 2010) exclusive of VAT for equipment, rental and call monitoring.

In certain circumstances, a community alarm and other sensors are available free of charge for 12 weeks (eg to aid hospital discharge). More information is provided in the Community Alarm Telecare Discharge Project.

How do I join?

If you would like someone to visit you to discuss the Community Alarm Service and to give a free demonstration, please telephone the Community Alarm Team on 01883 716636.

Further information, including answers to the most frequently asked questions, is provided in our Community Alarm Information Leaflet.

What other technology is available to help you remain at home?

The Council also provides a comprehensive telecare service, based on a community alarm with additional sensors eg smoke alarms, fall detectors, wandering client and extreme temperature detectors to name but a few. Please contact us to find out more.

Find out more about Telecare Made Easy (This link will open in a new window)

For further information please contact Customer Services on 01883 722000 or e-mail customerservices@tandridge.gov.uk

Or write to us at:
Tandridge District Council
8 Station Road East
Oxted RH8 0BT

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