Our standards

We aim to:

• Provide a courteous and helpful service.
• Ensure your search is accurate.
• Return your search to your solicitor within the national standard of 10 days.
• Reply to correspondence within 5 days- quicker if by email.
• Respond immediately to phone call enquiries.
• Publish details about our performance.
• Seek views about how we can improve our service.
• Deal positively with complaints in line with Council's procedure.