We recognise that sometimes things do go wrong. If this happens we would like to have the opportunity to put things right. We will do all we can to resolve your complaint.
We aim to provide a positive, helpful and satisfactory response to all customers. We try to give a high standard of personal service, which is fair, courteous and sensitive to your needs.
If the response we give is not the one you hoped for, we want you to feel your enquiry has been dealt with fairly, politely, fully and within a reasonable time.
We also welcome your comments and compliments about our services. It helps us to know when you think we have done well and where you think we could do better. If you do want to send us a comment or compliment please fill in the following form Contact us form.
| Related Pages: |
| Compliments and complaints (council) Making a complaint (Pages) |
| Other ways to comment (Pages) |
| Report a problem (Pages) |
