Consultation

Every two years we carry out a survey to monitor residents' satisfaction levels with services and the area. In addition, we occasionally carry out other services. Where possible, we select residents randomly from the electoral register, or from users of the particular service.

Sheltered housing survey

The Council recently carried out a survey asking residents for their views about sheltered housing to help us plan future services.

• Sheltered housing survey results.

Discussion groups are being set up. Find out how you can Have your say on sheltered housing.

Place survey - your views about where you live

Tandridge District Council is among the top 15% of councils in the country giving a high level of resident satisfaction, according to the results of a government survey carried out last year. Residents were asked what they think about living in the Tandridge District and the public services they receive.

The survey asked them about issues ranging from their use of local services to their general health and well-being, from support for older people to tackling crime, as well as information on levels of participation in the local community. Respondents were also able to say how concerned they are about the problems affecting their communities, from littering, graffiti, noisy neighbours and health services, to whether they feel the police and local council are tackling anti-social behaviour effectively.

The key points from the 2008 survey for Tandridge are listed below, with national figures given in brackets - full results of the Place survey:

About your local area
86.5% (80%) of the population were satisfied with their local area as a place to live.
63.7% (59%) felt they belong to their immediate neighbourhood.

Your local public services
43.2% (33%) agreed or strongly agreed their local council provided value for money.
53.8% (45%) were, taking everything into account, satisfied with the way their local council runs things.

Local decision-making
29.1% (29%) felt they could influence decisions in their local area.

Awareness of civil protection arrangements in local area
16.6% (15%) of the population said they were very well or fairly well informed about what to do in the event of a large-scale emergency eg flooding or pandemic flu.

Helping out
25.8% (23%) had participated in formal volunteering at least once a month in the last year.

Getting involved
In the last 12 months, 14.5% (14%) of the population had been involved in local decision-making.
Respect and consideration
21.6% (31%) of the population felt there were problems with people in their local area not treating one another with respect and consideration.
80.7% (72%) felt they were treated with respect and consideration by local services.
81.4% (76%) felt people from different backgrounds got on well together in their local area.

Community Safety
15.5% (29%) felt drunk or rowdy behaviour was a problem in their area. For drug use or drug dealing the figure is 16.2% (31%).
24.0% (25%) felt police and other local public services sought local people's views on community safety issues and 25.9% (26%) felt these bodies were successfully dealing with these problems.

On going surveys

• Website survey - fill in the form to have your say about our website. Website survey results
• The National Conversation - social housing standards survey. Consultation by the Tenant Services Authority, the regulator for social housing.

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