What do you think of our website?

We are always trying to improve our website, so please take a couple of minutes to complete this short
survey and give us your views. Thank you.

Q1.Which of the following applies to you?

I live in this area

I work in this area

I work for the council

I am planning to visit

I am planning to move to this area

I am a local councillor

I am looking for information for myself

I am looking for information related to my work

I am looking for information on behalf of someone else

I live in council-owned property

Q2.How did you find out about the website?

 Already knew about itSearch engineFrom a leaflet or magazineLink from www.direct.gov.ukLink from another websiteGuessed address

Q3.How often do you use this site?

 DailyAt least once a weekAt least once a monthLess than once a monthEvery few monthsFirst time user

Q4.What were you looking for on the site today? (please answer all that apply)

 BenefitsBin collection and recyclingBusiness informationCouncillors and committeesCouncil taxFill in or get a formFinancial informationGeneral Council informationHousingJobsJust browsingLibrariesLocal news and eventsMake a paymentPlanningReport a problemSchools informationSocial careTourist and leisure information

Q5.Did you find what you were looking for?

 Yes, completelyYes, partiallyNo, not at allNot looking for anything particular

Q6.If you had not come to the website for this information, how else would you have contacted
the council (Choose just one)?

 By telephoneBy postIn personBy emailNone of the aboveWould not have contacted the council otherwiseDon't know

Q7.How would you rate your satisfaction with the following features of this website?

Q7.1.General look and feel

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

Q7.2.Ease of getting around the site

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

Q7.3.Ease of finding specific information

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

Q7.4.Usefulness of the site search

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

Q7.5.Value of the information

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

Q8.Please use this space to make further comments about the features of the website

Q9.How likely are you to return to this website in the future?

 Very likelyNot sureVery unlikely

Q10.Overall how satisfied are you with your visit today?

 Very satisfiedOKVery dissatisfied

Q11.Do you have any further comments about the website?

It would be most helpful to us if you could also complete the following information about yourself:

Q12.Age:

Under 15

15-19

20-34

35-44

45-54

55-64

65+

Q13.Gender:

Male

Female

Q14.How would you describe your ethnic origin?

White

Black or Black British

Mixed

Chinese

Asian or Asian British

Other

Other value:

Q15.Are you registered disabled or receiving disability allowance?

Yes

No

Q16.If you answered yes and your disability makes it difficult for you to use the internet, how could we
change the website to suit your needs?

Q17.Please give us your postcode.

Q18.Please type the following numbers in the box below: 9491.

Q19.Please complete your name and email address

Thank you for taking the time to complete this survey. If you require any information about the website please
contact Giuseppina Valenza: communications@tandridge.gov.uk

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